How can a chairside assistant help in reducing patient anxiety?

• A. By maintaining silence during procedures
• B. By providing a calm, supportive environment and clear explanations
• C. By emphasizing all possible complications
• D. By avoiding eye contact

Answer: (B)

A chairside assistant plays a crucial role in managing patient anxiety during dental procedures. Providing a calm, supportive environment and offering clear explanations are fundamental in helping patients feel more at ease. When patients understand what to expect during their treatment, including the steps involved and the rationale behind certain actions, they tend to experience less fear and anxiety.

This approach allows patients to feel more in control and reduces the feelings of uncertainty that often accompany dental visits. Clear communication can also involve answering questions or addressing concerns, which further helps in building trust between the patient and the dental team.

Maintaining silence, emphasizing complications, or avoiding eye contact would likely contribute to a sense of isolation or fear, rather than alleviating anxiety. Silence can lead to suspicion or uncertainty about what is happening, while focusing on potential complications may amplify worries rather than reduce them. Similarly, lack of eye contact can create a barrier that prevents the patient from feeling connected and supported. Thus, the role of the chairside assistant in fostering an open, informative, and empathetic interaction is key in mitigating patient anxiety.